Refund policy

🎁 Return & Refund Policy

At HelloBoo, every box is a surprise — curated to bring joy and a little sparkle to your day. Because of the nature of our products, all sales are final unless the item is defective.

We do not offer refunds, returns, or exchanges for:

  • Change of mind

  • Receiving a design, color, or scent you didn’t expect

  • Cracked or chipped bath bombs (as these are fragile by nature and still perfectly usable)

🧼 Bath Bombs & Fragile Items

Please note:
Our bath bombs are packed with care, but due to their delicate nature and the shipping process, they may arrive with small cracks or surface damage. This does not affect their performance or safety in the bath. Returns or refunds will not be issued for cosmetic imperfections.

✅ Defective Products

We only accept returns or refunds if an item is clearly defective and unusable.

To help us process a return or replacement fairly, please follow these steps:

  1. Record an unboxing video clearly showing the item as it was when opened.

    • The video must be recorded within 2 days of receiving your order.

    • The video should start with the sealed box and include the unpacking process.

  2. Contact us at helloboosg@gmail.com with:

    • Your order number

    • The unboxing video

    • A brief explanation of the issue

📦 START YOUR RETURN BY CONTACTING US @ helloboosg@gmail.com.

🚫 No Returns for Surprise Preferences

As HelloBoo is built around the excitement of surprise, we do not accept returns or refunds if:

  • You didn’t like a design, style, or scent

  • You received a repeat item (every box is random)

  • You attempted to damage or alter the product to claim it as defective

If you’re unsure whether your item qualifies for return, feel free to reach out — we’re always happy to help clarify. Thank you for understanding and supporting a small surprise-based business 💖